By accessing our website, creating an account, or placing an order with DNA Meals, you agree to the following Terms & Conditions. Please read them carefully before using our services.
Section 01
About DNA Meals
DNA Meals provides freshly prepared, ready-to-eat meals designed to be Delicious, Nutritious, and Affordable. We are a lifestyle meal service — not a medical or clinical nutrition program.
Section 02
Privacy & Data Protection
We respect your privacy. We collect only the essential information needed to serve you:
- Full name
- Email address
- Mobile number
- Delivery address
This information is used solely for order fulfillment, delivery coordination, customer support, and marketing communications.
Payments are processed securely through third-party payment providers. DNA Meals does not store or have access to your credit card, debit card, or e-wallet details.
You may request account deletion at any time. Deleting your account will disable future transactions.
Section 03
Customer Accounts
- One (1) account per customer only.
- Customers are responsible for keeping their account information accurate and up to date.
DNA Meals reserves the right to suspend or terminate accounts in cases of:
- Repeated failed deliveries
- Non-payment or chargeback issues
- Misuse of the platform
- Violations of these Terms & Conditions
Account suspension or termination may result in the cancellation of pending orders.
Section 04
Ordering & Lead Time
- Orders are accepted only within our serviceable delivery areas.
- All orders require a minimum 3-day lead time, with a daily cut-off at 5:00 PM.
- Orders are confirmed only after successful payment.
- Menu availability is subject to change.
3-day minimum lead time applies to all orders. Orders placed after 5:00 PM will be counted from the following day.
Section 05
Pricing & Payments
- Prices displayed on the website are subject to change without prior notice.
- Accepted payment methods may include credit/debit cards and e-wallets via our payment gateway.
- Failed or pending payments may result in automatic order cancellation.
Section 06
Delivery Policy
- Deliveries are made within selected time windows, not exact times.
- Routes are optimized daily and handled via shared delivery services.
- Delays due to traffic, weather, or unforeseen events may occur.
Customer Responsibilities
- Ensure someone is available to receive the meals.
- If no one is available, redelivery or pickup may apply.
- Parking fees or village access fees (if any) should be shouldered by the customer.
Meals not received or claimed within 24 hours may be disposed of for food safety reasons.
Section 07
Meal Handling & Storage
DNA Meals follows strict food safety procedures. Upon delivery, please follow these guidelines:
- Refrigerate meals immediately upon receipt.
- Store below 5°C.
- Reheat only when ready to consume.
- Do not reheat more than once.
Improper handling or storage voids eligibility for refunds or replacements.
Section 08
Menu & Allergens
- Menus, ingredients, and macros may change due to ingredient availability.
- Meals are prepared in a shared kitchen that handles common allergens.
- We currently cannot accommodate customizations or allergy-specific requests.
Section 09
Order Changes, Cancellations & Refund Eligibility
- Orders may be edited or canceled only before the minimum lead time cut-off (3 days before delivery, 5:00 PM).
- Orders that have passed the cut-off are final and non-refundable, as ingredients and production have already been committed.
- DNA Meals does not offer store credits or wallet balances.
- Approved refunds (if any) will be issued only to the original payment method, subject to payment processor fees.
- DNA Meals reserves the right to decline change or cancellation requests that fall outside the allowed timeframes.
The cut-off for order changes is 3 days before your delivery date at 5:00 PM. No exceptions can be made after this window.
Section 10
Refunds & Replacements
- No refunds for consumed meals.
- Replacement requests due to spoilage must be reported on the consumption date.
- Affected meals may be required for inspection.
- Approved refunds are processed through the original payment method, subject to processing fees.
Section 11
Health Disclaimer
DNA Meals does not provide medical advice.
- Always consult your doctor before starting any dietary program.
- We do not guarantee specific health, fitness, or weight-related outcomes.
- Consumption of our meals is at the customer's own discretion.
Section 12
Limitation of Liability
To the fullest extent permitted by law:
- DNA Meals shall not be liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the amount paid by the customer for the affected order.
Section 13
Updates to Terms
We may update these Terms & Conditions from time to time. Continued use of our services constitutes acceptance of any updates. We encourage you to review this page periodically.
